Duo with Western Digital 1 TB(WD10EADS) needs Factory reset

Please post question and issues pertaining to expansion here.

Moderators: chirpa, c3po

Similar topics


Duo with Western Digital 1 TB(WD10EADS) needs Factory reset

Postby vidarno » Tue Apr 06, 2010 10:15 pm

TL;DR: Unable to use second disk until factory reset, but then unable to use first disk - is this a common problem? What is the solution?

I purchased a Netgear ReadyNAS Duo in December with 1 WD10EADS disk, I failed to check if it was on the official HCL,
but now know that it is listed in the community HCL: http://www.readynas.com/forum/posting.php?mode=post&f=66

After only a few days SMART-errors appeared and I decided to purchase a second WD10EADS so I could get a replacement
disk without losing data, but after physically installing it I got errors in Frontview (and the logs) that implied that the Duo
was not able to use this second drive:
The disk attached to channel 2 could not be used. The most common reasons are RAID resync in progress, faulty drives, and disks that are too small to be added to the array.

I was then (and am now) running RAIDiator 4.1.6.

Rereading the manuals,rebooting and switching bays did not help so I gave up for a while but decided to give it another go
tonight - The usual method gave as much success as previous attempts, but then I read a post where a factory reset seemed
to do the trick.

After backing up the data on the first disk I decided to try a factory reset with only the new, unused disk installed in the first
bay and I removed the first disk. I waited patiently, and after a while I was able to access Frontview and finish the Wizard
without any errors. I'm afraid I didn't notice the size of the previous volume, but I'm fairly sure that the new drive has a slightly
smaller capacity (925GB) than the first disk - even though both disks are supposed to be of equal size (1TB). I guess that
is pretty common, but I thought that could explain why I was unable to use the second disk since it would not have enough space
to completely mirror the first disk. If my assumption is correct I strongly feel it should be mentioned in the manual..

After re-configuring the Duo (static IP, disable AFP, enable DLNA and bitorrent) I decided to add the first disk again, assuming it
should be no problem since I had been using it for months as my main disk and it (most likely) had equal or greater capacity
than the currently installed disk. Frontview acknowledged that I had added a new disk in the second bay, but immediately afterwards
I got the same error that my initial attempts at adding a second disk had resulted in..

Does this error just mean it is busy syncing and that both disks will function after it has finished the operation? Is one of the disks faulty?
If that is the case, why have I been able to setup the Duo with both disks separately, albeit with some SMART-errors on the first disk?
Should I try an upgrade/downgrade of the RAIDiator firmware? Is the Duo itself faulty?
vidarno
ReadyNAS Newbie
 
Posts: 9
Joined: Sat Dec 05, 2009 7:24 pm
ReadyNAS: Duo

Re: Duo with Western Digital 1 TB(WD10EADS) needs Factory re

Postby mdgm » Wed Apr 07, 2010 12:58 am

I'd say the disks are the problem. They are not on the HCL. What S.M.A.R.T. errors have you been having? Any ATA errors or an increase in the load cycle count (LCC)? Reallocated Sectors? Something else?

You may wish to check your disks using vendor tools.

Please give RAIDiator 4.1.7 beta a try as this may help.

yoh-dah wrote:New features since RAIDiator 4.1.6

8. [T29] Added support for WD drives that don’t support TLER.


WD Green drives are not designed for use in RAID arrays. There are error reporting issues relating to TLER with some of the disks resulting in regular ATA errors. Hopefully 4.1.7 (see link to beta above) will fix this issue. If the drive supports it, there is also the WDTLER utility you can try.

The other issue is related to WD Green disks' tendency to go to sleep when idle. While this may be good when you have a single disk and want to minimise energy use, in RAID arrays it is not a good idea. Let the NAS handle disks spinning down when idle (if you so wish), not the disks to choose to do it themselves. Evidence of this problem is the Load Cycle Count, LCC. If the drive supports the use of the WDIDLE3 utility, you can change the disk's settings to fix this issue.

I'd recommend monitoring the S.M.A.R.T. status of the WD Green disk under Status > Health in Frontview.
ReadyNas User.
ReadyNas - 2x RND4000 - ReadyNas NV+ Hard Drives: 4x ST31500341AS RAM: 256MB - 1x RNDU6000 - Ultra 6 Hard Drives: 6x ST31500341AS RAM: 1GB.
Useful links: FAQ|Hardware Compatibility List|Docs: Setup Guide, Manual|Downloads|Unofficial Tips|GPL|MDGM on Twitter|MDGM's Unofficial Guides
Please look at useful links and search for other posts. If you have a question chances are someone else has posted on it previously. You know the saying: "Two great minds think alike"
NB: A ReadyNas is not an excuse not to have a backup. Fire, theft, multiple disk failures, other hardware failure, floods, user negligence etc. can all result in loss of data.
How we users can contact NETGEAR Technical Support | Australia: 1300 361 254 / Other Numbers|Online Submission
Toggle ReadyNAS Remote Firewall Unofficial Guide for moving from Sparc ReadyNAS to x86 ReadyNAS
If you like my add-ons or guides, please donate:
Image
User avatar
mdgm
ReadyNAS Groupie
 
Posts: 10838
Joined: Tue Feb 17, 2009 9:34 pm
Location: Down Under
ReadyNAS: Ultra

Re: Duo with Western Digital 1 TB(WD10EADS) needs Factory re

Postby vidarno » Wed Apr 07, 2010 10:13 am

Please give RAIDiator 4.1.7 beta a try as this may help.


Thank you!
While browsing the forums I did see mention of it, but I didn't dare think I was lucky enough to re-attempt setting up the two hard-drives
just after a firmware that fixed my specific problem was released, after having forgotten/ignored the problem for so long. But I was wrong, thanks
to your suggestion and the new firmware both drives seem to work smoothly and the RAID-volume is currently syncing.

It is too early to tell if this fixes ALL of my problems (mainly, I've had trouble using the DLNA-feature with my PS3), but so far it looks promising..
I've attached the SMART-output to this post and I'll try to remember to check again in a week or so. But even if the ATA errors don't increase, is
150 too much? Should I ask for replacement disks?

SMART Information for Disk 2
Model: WDC WD10EADS-00P8B0
Serial: WD-WMAVU0744446
Firmware: 01.00A01
SMART Attribute
Raw Read Error Rate 0
Spin Up Time 5850
Start Stop Count 20
Reallocated Sector Count 0
Seek Error Rate 0
Power On Hours 2782
Spin Retry Count 0
Calibration Retry Count 0
Power Cycle Count 18
Power-Off Retract Count 17
Load Cycle Count 53509
Temperature Celsius 37
Reallocated Event Count 0
Current Pending Sector 0
Offline Uncorrectable 0
UDMA CRC Error Count 0
Multi Zone Error Rate 0
ATA Error Count 150
Extended Attribute
Hot-add events 0
Hot-remove events 0
Lp stat events 1
Power glitches 0
Hard disk resets 0
Retries 0
Repaired sectors 0


SMART Information for Disk 1
Model: WDC WD10EADS-22M2B0
Serial: WD-WMAV50893122
Firmware: 01.00A01
SMART Attribute
Raw Read Error Rate 0
Spin Up Time 7000
Start Stop Count 16
Reallocated Sector Count 0
Seek Error Rate 0
Power On Hours 1471
Spin Retry Count 0
Calibration Retry Count 0
Power Cycle Count 14
Power-Off Retract Count 13
Load Cycle Count 618
Temperature Celsius 36
Reallocated Event Count 0
Current Pending Sector 0
Offline Uncorrectable 0
UDMA CRC Error Count 0
Multi Zone Error Rate 0
ATA Error Count 60
Extended Attribute
Hot-add events 0
Hot-remove events 0
Lp stat events 1
Power glitches 0
Hard disk resets 0
Retries 0
Repaired sectors 0
vidarno
ReadyNAS Newbie
 
Posts: 9
Joined: Sat Dec 05, 2009 7:24 pm
ReadyNAS: Duo

Re: Duo with Western Digital 1 TB(WD10EADS) needs Factory re

Postby mdgm » Wed Apr 07, 2010 3:19 pm

The ATA error count may not be that bad, if it doesn't increase much hopefully you will be fine, but the Load Cycle Count on disk 2 is very high, so you probably should try to RMA that one. Check the disks like I suggested above. If either fails the tests you definitely should RMA it.

You may wish to investigate if your disk supports the use of the WDIDLE3 utility. Using this utility appropriately should fix the LCC issue.
ReadyNas User.
ReadyNas - 2x RND4000 - ReadyNas NV+ Hard Drives: 4x ST31500341AS RAM: 256MB - 1x RNDU6000 - Ultra 6 Hard Drives: 6x ST31500341AS RAM: 1GB.
Useful links: FAQ|Hardware Compatibility List|Docs: Setup Guide, Manual|Downloads|Unofficial Tips|GPL|MDGM on Twitter|MDGM's Unofficial Guides
Please look at useful links and search for other posts. If you have a question chances are someone else has posted on it previously. You know the saying: "Two great minds think alike"
NB: A ReadyNas is not an excuse not to have a backup. Fire, theft, multiple disk failures, other hardware failure, floods, user negligence etc. can all result in loss of data.
How we users can contact NETGEAR Technical Support | Australia: 1300 361 254 / Other Numbers|Online Submission
Toggle ReadyNAS Remote Firewall Unofficial Guide for moving from Sparc ReadyNAS to x86 ReadyNAS
If you like my add-ons or guides, please donate:
Image
User avatar
mdgm
ReadyNAS Groupie
 
Posts: 10838
Joined: Tue Feb 17, 2009 9:34 pm
Location: Down Under
ReadyNAS: Ultra

Re: Duo with Western Digital 1 TB(WD10EADS) needs Factory re

Postby vidarno » Sun Apr 18, 2010 11:00 am

I have used the WDIDLE3-utilty, which was mostly an issue since I had only laptops available at home, but after
using an office-computer I downloaded WDIDLE3 from the link provided on this page:
http://www.synology.com/support/faq_show.php?q_id=407
And followed the procedure outlined by davec in viewtopic.php?f=84&t=28903&start=15
namely:
Downloaded FDOEMCD.builder.zip from http://www.fdos.org/bootdisks/.
Added wdidle3.exe to CDROOT folder.
Executed MAKEISO.BAT to create new FDOEM.ISO CD image file.
Burned FDOEM.ISO to CD and viola - it will boot to DOS and allows wdidle3 to run.
Ran the command: WDIDLE3 /S300.

It gave no errors so I assume it worked, here are my current stats on the disks:
Disk1:
Load Cycle Count 4697
ATA Error Count 60

Disk2:
Load Cycle Count 56930
ATA Error Count 150

The new RAIDiator-firmware seems to have stopped ATA-errors anyway, but the Load Cycle Count increase is actually bigger for
disk 1 than for disk 2, and I used the WDIDLE-utilty 4 days ago..
I will post again in a week so we can see if it made any difference, for better or worse.
vidarno
ReadyNAS Newbie
 
Posts: 9
Joined: Sat Dec 05, 2009 7:24 pm
ReadyNAS: Duo

Re: Duo with Western Digital 1 TB(WD10EADS) needs Factory re

Postby vidarno » Wed May 05, 2010 11:04 am

A bit late, but at least now 3 weeks later the stats should be more revealing:
Disk1:
Load Cycle Count 4697
ATA Error Count 60

Disk2:
Load Cycle Count 66662
ATA Error Count 150

The new firmware has stopped ATA-errors from increasing and running the
WDIDLE3-utility on disk 1 has resulted in no increase in LLC while disk 2
has an LLC which has increased with 9732 over the last 3 weeks.

Conclusion: Using WD10EADS with the ReadyNAS Duo is not a problem, IF
you use RAIDiator 4.1.7 or newer and also use the WDIDLE3-utility on the disks.

Thanks mdgm, your suggestions were exactly right, and also thanks to davec for
describing how to actually use the WDIDLE3-utility.
vidarno
ReadyNAS Newbie
 
Posts: 9
Joined: Sat Dec 05, 2009 7:24 pm
ReadyNAS: Duo


Return to Expansion

Similar topics


Who is online

Users browsing this forum: No registered users and 2 guests